building
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  • The problem with comparison sites

    Price comparison

    The price is right... Isn't it?

    We now live in a world where we have access to vast amounts of information, more than at any time ever before.

    And it is often said that, ‘Knowledge is Power’, true. Well at least it is potential power, knowledge needs to be used/acted upon for that power to be realised. I digress.

    What is not often said about that power is that it is not always good. How do you know the knowledge you have gained or been given is; true, accurate or complete? How do you know if the entity providing that information has their own agenda? Why are they providing you with this information?
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  • The customer is always right

    There are countless cliches and adages regarding how businesses should treat their customers; “Look after your customers because if you don’t someone else will” and “A good relationship can take years to build but seconds to destroy” are a couple that spring to mind.

    In any competitive industry (which most are) despite our best endeavours we will lose customers from time to time. And that’s using our best endeavours. So what might happen to your business should you not use your best endeavours?
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  • When is paying less actually paying more?

    Dream First Home

    The title may sound impossible, but as we often find, it can be all too true.

    When searching for a mortgage deal there are many variables to consider. During the course of what us brokers call ‘fact-finding’ we ask questions to narrow down the thousands of possibilities. The more information we gather, the more accurate the results and the more likely our customers are to be accepted first time with their chosen lender.

    To coin a phrase; it’s like painting pictures with words.
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