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  • The customer is always right

    There are countless cliches and adages regarding how businesses should treat their customers; “Look after your customers because if you don’t someone else will” and “A good relationship can take years to build but seconds to destroy” are a couple that spring to mind.

    In any competitive industry (which most are) despite our best endeavours we will lose customers from time to time. And that’s using our best endeavours. So what might happen to your business should you not use your best endeavours?
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  • When is paying less actually paying more?

    Dream First Home

    The title may sound impossible, but as we often find, it can be all too true.

    When searching for a mortgage deal there are many variables to consider. During the course of what us brokers call ‘fact-finding’ we ask questions to narrow down the thousands of possibilities. The more information we gather, the more accurate the results and the more likely our customers are to be accepted first time with their chosen lender.

    To coin a phrase; it’s like painting pictures with words.
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